IT Help Desk Administrator Training Overview

This program will provide the skills you need to become a computer support specialist. The certification courses included in this program validates that you have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.

Training Features:


The following courses are recommended for this track:
  • Computer Operating Systems
  • Computer Hardware and Software
  • Networking Essentials
  • Information Security Essentials
Courses should include:
  • Installing and Configuring Windows 7: This course is intended for students who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing.
  • CompTIA A+ Comprehensive: A CompTIA A+ certification is the starting point for a career in IT. This exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers.
  • CompTIA Network+: The CompTIA Network+ certification is the sign of a qualified networking professional. This course covers network technologies, installation and configuration, media and topologies, management, and security.
  • CompTIA Security+:The CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. The Security+ course covers the most important foundational principles for securing a network and managing risk. Access control, identity management and cryptography are important topics on the exam, as well as selection of appropriate mitigation and deterrent techniques to address network attacks and vulnerabilities.
Upon completion of this track, You should Be able To
Positions attainable upon completion:

certifications available to you in this track

When you complete the recommended courses in this training track, you may be eligible to sit for certifications that are mapped to the content:

training details

Materials Included

Digital materials, eBooks, laptop, and  24/7 tech support included in all Vocational and Professional Development Programs. 


CompTIA A+, Network+ and Security+;
University Certificate of Completion

Program Cost

$4000 Tuition Funding Options (NO COST for MyCAA approved students)

Program Delivery

Our state-of-the-art online video training is self-paced and provides the most comprehensive learning methods available. Our experienced instructors provide real world examples that will assist you in developing the skill set you need for an in-demand job.

  • Ken Mayer
  • Sandra Batakis
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